CT exchange hire for call center has troubled history with the state

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CT’s health insurance exchange has hired Maximus to provide the critical call center service for the new marketplace. Consumers with questions about the confusing new landscape — seeking help applying for programs, figuring out which plan is right for them, trouble navigating the website, etc. — will be directed to this call center. An article today by the Washington Post/AP outlines problems Connecticut has had with Maximus in past contracts. In 2007 the Attorney General was forced to sue Maximus over a non-functioning computer system, and in 1997 Maximus was criticized for poor performance administering the state’s child care program.