CT exchange hire for call center has troubled history with the state

CT’s health insurance exchange has hired Maximus to provide the critical call center service for the new marketplace. Consumers with questions about the confusing new landscape — seeking help applying for programs, figuring out which plan is right for them, trouble navigating the website, etc. — will be directed to this call center. An article today by the Washington Post/AP outlines problems Connecticut has had with Maximus in past contracts. In 2007 the Attorney General was forced to sue Maximus over a non-functioning computer system, and in 1997 Maximus was criticized for poor performance administering the state’s child care program.