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Silence Kills: Speaking Out and Saving Lives (Edited by Lee Gutkind, 2007) is a collection of essays describing real life stories from providers and victims about their experiences with medical errors. Providers’ descriptions of pain, guilt, shame, and fear for their future are compelling. Victims’ stories include indifferent and careless providers and a stupid system that leaves them with few options to get the care they need. The heroes in these stories are eager to confront their errors, system design failures, and to embrace shared problem solving with other providers, with patients and with families.
Ellen Andrews