CSG/ERC webinar highlights best practices for state exchanges, power of state-state collaboration

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Last week’s CSSG/ERC health committee webinar highlighted just a few of the benefits of the collaboration between CT and MD’s state health insurance exchanges. Peter VanLoon, of AccessHealthCT, and Subramanian Muniasamy of the Maryland Health Benefit Exchange, described how sharing resources and lessons between their states has helped both exchanges improve over the last two years. Well beyond technical assistance, collaboration also touched on contracting out services (and what not to contract out), outreach, Medicaid integration, and customer service among other issues. Click here for a replay of the webinar.