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A new HHS-OIG surveyfound that only 49% of providers listed as participating by full-risk Medicaid managed care plans were available for routine, non-urgent appointments. When CT had full-risk MCOs running our Medicaid program, a secret shopper survey found that shoppers could only schedule appointments with 25% of listed providers. But things have improved significantly in CT. A recent secret shopper survey in our self-insured program found that 68.3% of providers were taking appointments, a large improvement over CT history and exceeding the national average.